{"id":1512,"date":"2025-04-16T10:45:29","date_gmt":"2025-04-16T08:45:29","guid":{"rendered":"https:\/\/ylis-creatrice.com\/?page_id=1512"},"modified":"2025-04-16T14:45:19","modified_gmt":"2025-04-16T12:45:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/ylis-creatrice.com\/en\/faq\/","title":{"rendered":"FAQ \u2013 Frequently Asked Questions"},"content":{"rendered":"

Customization:<\/h3>\n\n\n\n

What can be customized?<\/strong>
Everything is customizable: shape, colors, design, name, drawing... Every rug is a unique piece.<\/p>\n\n\n\n

Can I send you an image or an idea?<\/strong>
Yes! You can send me a reference image or describe your ideas, and I\u2019ll create a custom illustration for your approval.<\/p>\n\n\n\n

Will I receive a preview before production?<\/strong>
Yes, I can send you a digital illustration of the rug for validation before I start creating it.<\/p>\n\n\n\n

\n\n\n\n

Production & Delivery Time<\/h3>\n\n\n\n

What is the production time for a custom rug?<\/strong>
Between 2 to 4 weeks<\/strong> depending on the complexity of the design.<\/p>\n\n\n\n

And for a standard rug?<\/strong>
If in stock, it will be shipped within 1\u20132 business days.<\/strong>.<\/p>\n\n\n\n

Will I be notified when my order is shipped?<\/strong>
Yes, you will receive an email once your order has been dispatched.<\/p>\n\n\n\n

\n\n\n\n

Shipping<\/h3>\n\n\n\n

Which countries do you ship to?<\/strong>
I ship to France and internationally.<\/p>\n\n\n\n

Which shipping carriers do you use?<\/strong>
La Poste, Mondial Relay, and Chronopost (your choice).<\/p>\n\n\n\n

Will I get a tracking number?<\/strong>
Yes, a tracking number can be provided upon request.<\/p>\n\n\n\n

Do you offer delivery to pickup points?<\/strong>
Yes, you can choose home delivery or a pickup point.<\/p>\n\n\n\n

\n\n\n\n

Payment<\/h3>\n\n\n\n

Which payment methods are accepted?<\/strong>
Credit card (via Stripe), PayPal, Klarna, Apple Pay, Google Pay.<\/p>\n\n\n\n

Can I pay in installments?<\/strong>
Yes, through Klarna or PayPal (if eligible).<\/p>\n\n\n\n

Is payment secure?<\/strong>
Yes, all transactions are secured via certified platforms.<\/p>\n\n\n\n

\n\n\n\n

Returns & Right of Withdrawal<\/h3>\n\n\n\n

Can I return a personalized product?<\/strong>
No. Custom-made products are not refundable or exchangeable (in accordance with Article L221-28 of the French Consumer Code).<\/p>\n\n\n\n

Can I return a non-personalized product?<\/strong>
Yes, within 14 days of receipt, provided it is unused and in perfect condition. Return shipping costs are at your expense.<\/p>\n\n\n\n

How do I contact customer service?<\/strong>
By email at contact@ylis-creatrice.<\/a>com<\/p>\n\n\n\n

\n\n\n\n

Care & Use<\/h3>\n\n\n\n

How do I care for my rug?<\/strong>
A care sheet is included with every order. In general: gentle hand cleaning with a soft cloth or wipe.<\/p>\n\n\n\n

Can I machine wash the rug?<\/strong>
No. Rugs must be cleaned by hand only.<\/p>\n\n\n\n

Are the rugs non-slip?<\/strong>
Yes, all rugs are made with an anti-slip backing.<\/p>\n\n\n\n

\n\n\n\n

Ordering & Contact<\/h3>\n\n\n\n

Will I receive an order confirmation?<\/strong>
Yes, an automatic confirmation email is sent when your order is validated.<\/p>\n\n\n\n

How can I contact you?<\/strong>
By email at contact@ylis-creatrice.<\/a>contact@ylis-creatrice.com. I\u2019ll get back to you as soon as possible!<\/p>\n\n\n\n

\n\n\n\n

Last updated: April 2025<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

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Est-ce que je re\u00e7ois une pr\u00e9visualisation […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1512","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ (Foire Aux Questions) - Ylis Cr\u00e9atrice<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ylis-creatrice.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ (Foire Aux Questions) - Ylis Cr\u00e9atrice\" \/>\n<meta property=\"og:description\" content=\"Personnalisation Quels \u00e9l\u00e9ments sont personnalisables ?Tout est personnalisable : forme, couleurs, motif, pr\u00e9nom, dessin… Chaque tapis est une pi\u00e8ce unique. 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