{"id":1511,"date":"2025-04-16T10:45:37","date_gmt":"2025-04-16T08:45:37","guid":{"rendered":"https:\/\/ylis-creatrice.com\/?page_id=1511"},"modified":"2025-04-16T14:51:57","modified_gmt":"2025-04-16T12:51:57","slug":"politique-de-retours-et-retractation","status":"publish","type":"page","link":"https:\/\/ylis-creatrice.com\/en\/politique-de-retours-et-retractation\/","title":{"rendered":"Politique de retours et r\u00e9tractation"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Chez Ylis Cr\u00e9atrice, nous tenons \u00e0 vous offrir une exp\u00e9rience d&rsquo;achat sereine et transparente. Vous trouverez ci-dessous les modalit\u00e9s relatives aux retours, \u00e9changes et droit de r\u00e9tractation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Produits personnalis\u00e9s<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment \u00e0 l&rsquo;article L221-28 du Code de la consommation, <strong>le droit de r\u00e9tractation ne s&rsquo;applique pas aux produits personnalis\u00e9s<\/strong>, r\u00e9alis\u00e9s \u00e0 la demande du client (formes, motifs, pr\u00e9noms, couleurs sp\u00e9cifiques, etc.).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aucun retour ni remboursement n&rsquo;est possible pour les articles personnalis\u00e9s, sauf en cas de d\u00e9faut de fabrication av\u00e9r\u00e9 ou d\u2019erreur de notre part.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Produits standards (non personnalis\u00e9s)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Vous disposez d&rsquo;un <strong>d\u00e9lai de 14 jours<\/strong> \u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation sur les produits standards.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Conditions de retour :<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le produit doit \u00eatre retourn\u00e9 <strong>dans son \u00e9tat neuf<\/strong>, non utilis\u00e9, propre et intact.<\/li>\n\n\n\n<li>Il doit \u00eatre renvoy\u00e9 <strong>dans son emballage d&rsquo;origine<\/strong>.<\/li>\n\n\n\n<li>Les <strong>frais de retour sont \u00e0 la charge du client<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois le produit re\u00e7u et contr\u00f4l\u00e9, un <strong>remboursement int\u00e9gral<\/strong> sera effectu\u00e9 sous 14 jours via le moyen de paiement initial.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Modalit\u00e9s de retour<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour effectuer un retour, merci de nous contacter au pr\u00e9alable \u00e0 l&rsquo;adresse : <a><strong>contact@ylis-creatrice.com<\/strong><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous vous fournirons l&rsquo;adresse de retour et les instructions n\u00e9cessaires. Aucun retour ne sera accept\u00e9 sans validation pr\u00e9alable.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Produits d\u00e9fectueux ou erreur de notre part<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre article pr\u00e9sente un d\u00e9faut ou si vous recevez un mauvais produit, contactez-nous dans les <strong>48h suivant la r\u00e9ception<\/strong> avec des photos \u00e0 l&rsquo;appui. Nous prendrons en charge le retour ou la r\u00e9exp\u00e9dition sans frais.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Adresse de contact<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ylis Cr\u00e9atrice &#8211; Service Retours<br><a>contact@ylis-creatrice.com<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">Last updated: April 2025<\/p>","protected":false},"excerpt":{"rendered":"<p>Chez Ylis Cr\u00e9atrice, nous tenons \u00e0 vous offrir une exp\u00e9rience d&rsquo;achat sereine et transparente. Vous trouverez ci-dessous les modalit\u00e9s relatives aux retours, \u00e9changes et droit de r\u00e9tractation. 1. Produits personnalis\u00e9s Conform\u00e9ment \u00e0 l&rsquo;article L221-28 du Code de la consommation, le droit de r\u00e9tractation ne s&rsquo;applique pas aux produits personnalis\u00e9s, r\u00e9alis\u00e9s \u00e0 la demande du client [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1511","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retours et r\u00e9tractation - Ylis Cr\u00e9atrice<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ylis-creatrice.com\/en\/politique-de-retours-et-retractation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retours et r\u00e9tractation - Ylis Cr\u00e9atrice\" \/>\n<meta property=\"og:description\" content=\"Chez Ylis Cr\u00e9atrice, nous tenons \u00e0 vous offrir une exp\u00e9rience d&rsquo;achat sereine et transparente. Vous trouverez ci-dessous les modalit\u00e9s relatives aux retours, \u00e9changes et droit de r\u00e9tractation. 1. Produits personnalis\u00e9s Conform\u00e9ment \u00e0 l&rsquo;article L221-28 du Code de la consommation, le droit de r\u00e9tractation ne s&rsquo;applique pas aux produits personnalis\u00e9s, r\u00e9alis\u00e9s \u00e0 la demande du client [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ylis-creatrice.com\/en\/politique-de-retours-et-retractation\/\" \/>\n<meta property=\"og:site_name\" content=\"Ylis Cr\u00e9atrice\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-16T12:51:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ylis-creatrice.com\/wp-content\/uploads\/2025\/04\/Sans-titre-600-x-600-px-3-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ylis-creatrice.com\/politique-de-retours-et-retractation\/\",\"url\":\"https:\/\/ylis-creatrice.com\/politique-de-retours-et-retractation\/\",\"name\":\"Politique de retours et r\u00e9tractation - Ylis Cr\u00e9atrice\",\"isPartOf\":{\"@id\":\"https:\/\/ylis-creatrice.com\/#website\"},\"datePublished\":\"2025-04-16T08:45:37+00:00\",\"dateModified\":\"2025-04-16T12:51:57+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/ylis-creatrice.com\/politique-de-retours-et-retractation\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ylis-creatrice.com\/politique-de-retours-et-retractation\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ylis-creatrice.com\/politique-de-retours-et-retractation\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/ylis-creatrice.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politique de retours et r\u00e9tractation\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ylis-creatrice.com\/#website\",\"url\":\"https:\/\/ylis-creatrice.com\/\",\"name\":\"Ylis Cr\u00e9atrice\",\"description\":\"Vente de tapis fait main\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ylis-creatrice.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politique de retours et r\u00e9tractation - Ylis Cr\u00e9atrice","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ylis-creatrice.com\/en\/politique-de-retours-et-retractation\/","og_locale":"en_US","og_type":"article","og_title":"Politique de retours et r\u00e9tractation - Ylis Cr\u00e9atrice","og_description":"Chez Ylis Cr\u00e9atrice, nous tenons \u00e0 vous offrir une exp\u00e9rience d&rsquo;achat sereine et transparente. Vous trouverez ci-dessous les modalit\u00e9s relatives aux retours, \u00e9changes et droit de r\u00e9tractation. 1. Produits personnalis\u00e9s Conform\u00e9ment \u00e0 l&rsquo;article L221-28 du Code de la consommation, le droit de r\u00e9tractation ne s&rsquo;applique pas aux produits personnalis\u00e9s, r\u00e9alis\u00e9s \u00e0 la demande du client [&hellip;]","og_url":"https:\/\/ylis-creatrice.com\/en\/politique-de-retours-et-retractation\/","og_site_name":"Ylis Cr\u00e9atrice","article_modified_time":"2025-04-16T12:51:57+00:00","og_image":[{"width":600,"height":600,"url":"https:\/\/ylis-creatrice.com\/wp-content\/uploads\/2025\/04\/Sans-titre-600-x-600-px-3-1.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ylis-creatrice.com\/politique-de-retours-et-retractation\/","url":"https:\/\/ylis-creatrice.com\/politique-de-retours-et-retractation\/","name":"Politique de retours et r\u00e9tractation - Ylis Cr\u00e9atrice","isPartOf":{"@id":"https:\/\/ylis-creatrice.com\/#website"},"datePublished":"2025-04-16T08:45:37+00:00","dateModified":"2025-04-16T12:51:57+00:00","breadcrumb":{"@id":"https:\/\/ylis-creatrice.com\/politique-de-retours-et-retractation\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ylis-creatrice.com\/politique-de-retours-et-retractation\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ylis-creatrice.com\/politique-de-retours-et-retractation\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/ylis-creatrice.com\/"},{"@type":"ListItem","position":2,"name":"Politique de retours et r\u00e9tractation"}]},{"@type":"WebSite","@id":"https:\/\/ylis-creatrice.com\/#website","url":"https:\/\/ylis-creatrice.com\/","name":"Ylis Cr\u00e9atrice","description":"Vente de tapis fait main","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ylis-creatrice.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Yana","author_link":"https:\/\/ylis-creatrice.com\/en\/author\/janehamlet\/"},"uagb_comment_info":0,"uagb_excerpt":"Chez Ylis Cr\u00e9atrice, nous tenons \u00e0 vous offrir une exp\u00e9rience d&rsquo;achat sereine et transparente. Vous trouverez ci-dessous les modalit\u00e9s relatives aux retours, \u00e9changes et droit de r\u00e9tractation. 1. Produits personnalis\u00e9s Conform\u00e9ment \u00e0 l&rsquo;article L221-28 du Code de la consommation, le droit de r\u00e9tractation ne s&rsquo;applique pas aux produits personnalis\u00e9s, r\u00e9alis\u00e9s \u00e0 la demande du client&hellip;","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ylis-creatrice.com\/en\/wp-json\/wp\/v2\/pages\/1511","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ylis-creatrice.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ylis-creatrice.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ylis-creatrice.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ylis-creatrice.com\/en\/wp-json\/wp\/v2\/comments?post=1511"}],"version-history":[{"count":2,"href":"https:\/\/ylis-creatrice.com\/en\/wp-json\/wp\/v2\/pages\/1511\/revisions"}],"predecessor-version":[{"id":1539,"href":"https:\/\/ylis-creatrice.com\/en\/wp-json\/wp\/v2\/pages\/1511\/revisions\/1539"}],"wp:attachment":[{"href":"https:\/\/ylis-creatrice.com\/en\/wp-json\/wp\/v2\/media?parent=1511"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}